Politique d’expédition

📦 Orders & Shipping

I JUST PLACED AN ORDER — WHEN WILL IT SHIP?

Please allow 3–7 business days for processing and production before your order ships. Once dispatched, you’ll receive a confirmation email with tracking details.

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HOW LONG DOES SHIPPING TAKE?

Average delivery time: 2–5 business days

Please note that shipping times may vary due to circumstances beyond our control, such as holidays, weather conditions, or carrier delays. While most packages arrive on time, we cannot guarantee exact delivery dates. Any delivery delays are the responsibility of the shipping carrier.

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CAN I CANCEL MY ORDER?

Yes — you may cancel your order within 24 hours of placing it at no penalty.

To cancel, please email us with the subject line “CANCEL” within 24 hours.
If your order has already shipped, cancellation will no longer be possible.

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I ENTERED AN INCORRECT ADDRESS — WHAT SHOULD I DO?

If you’ve entered an incorrect or auto-filled address, please reply to your order confirmation email immediately with the correct information.

We can update shipping details within 24 hours of order placement. After that, changes may not be possible.

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MY ITEM ARRIVED DAMAGED

We carefully package every item with extra protection. However, in rare cases (approximately 1 in 1,000 orders), damage may occur during transit.

If this happens, please contact us and include:

• Your order number

• A clear photo of the damaged item

Once verified, we’ll be happy to send you a replacement free of charge.

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I HAVE A QUESTION THAT WASN’T ANSWERED

We’re here to help 
If you didn’t find the answer you were looking for, please contact us and we’ll do our best to respond within 24 hours.

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